Still not feedback despite 3 e-mails!

I was informed by Multichoice that I was behind in my account. I investigated through the online portal and discovered that Multichoice had reversed a payment incorrectly. I called Multichoise and was put through to Botsang. She advised me that I had paid by credit card. This is impossible as I do not have a credit card. I then sent her all my POP's for the last four months which incurred costs for me proving that they are incorrect. <br> <br> When I followed up, she said she had forwarded it to her supervisor and was awaiting their response. I requested twice more for feedback and she ignored my e-mails. After receiving no response, I then advised her that I was to report it to Hellopeter and she still didn't respond. It has been two weeks and I still have had no response. <br> <br> It is unacceptable that I still to date have had no feedback.