1 reviews | Active since Jan 2010
Still no subtitles on majority of channels
I am just writing this to voice my disapproval. I know I am going to get a standard cut and paste answer. So I'm not holding my breath.<br> <br> While I am appreciative of the fact that the movie and mnet channels have subtitles, it is incredibly disappointing that no other channels have subtitles. I am paying the full price but can't watch most of your channels. I don't have a problem with the price, I have a problem with the fact that I can't watch the channels. Even worse is that a lot of the programs mention captions/subtitles when the credits roll.<br> <br> It's time for DSTV to move with the times and make the channels more accessible to people. DSTV has not intimated anything in this regard.<br> <br> Please do not phone me as I am deaf so obviously cannot hear over the phone.
Please accept our sincerest apologies for the delayed responds.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your concerns and suggestions will be escalated to the relevant department for consideration.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your concerns and suggestions will be escalated to the relevant department for consideration.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
