HR
Henry R
1 reviews | Active since Jul 2014
02 Mar 2015, 08:59
Still no service from Multichoice,
I have phoned Multichoice, I have emailed Multichoice and on 23/02/2015 I even raised my concern on Hello Peter and STILL NO PHONE CALL FROM THE DPP DEPARTMENT OF MULTICHOICE!!! I did receive an email asking me to rate their service, so I did rate everything on the lowest but there was no follow up or feedback on why a customer rate them so low. Why? Because Multichoice don't care!!!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Mar 2015, 09:56Hello HSvanRooyen,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
DStv (MultiChoice)'s reply02 Mar 2015, 09:56
Official
Hello HSvanRooyen,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert