SH
Sarie H
1 reviews | Active since Aug 2014
10 Aug 2015, 20:50
Still no service after 9 days
i upgraded to premium beginning of August, and paid the full amount the 2nd of August. Up to now (10th August), after 10 calls made to the Call Centre, I've used up all my airtime, spent more than 90 minutes in total on the phone, getting the feedback every time that the system is giving them an error, but they'll escalate it and call me back. No-one has come back to me. I still have no service! I expected for this issue to have been resolved within a day. 1) when will my smartcard connectivity be sorted? 2) is Multichoice going to credit my account for the period I did not have service?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Aug 2015, 14:57Hello chomans,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed a refund amount of R714.17 was requested that will be paid back into your First National Bank account by the latest 17th August 2015
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed a refund amount of R714.17 was requested that will be paid back into your First National Bank account by the latest 17th August 2015
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply14 Aug 2015, 14:57
Official
Hello chomans,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed a refund amount of R714.17 was requested that will be paid back into your First National Bank account by the latest 17th August 2015
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed a refund amount of R714.17 was requested that will be paid back into your First National Bank account by the latest 17th August 2015
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta