Still no result after 3 months!!!!!

<p>On the 2nd of February 2017 I paid my monthly DSTV subscription payment into the Boxoffice account. I sent proof of payment to all their departments and spoke to online and helpline operators for hours. Since today more than two months later the issue still has not been resolved.</p> <p>The best part is that I work overseas and when I started the process again two weeks ago I after I returned I received a sms stating that my DSTV has been suspended and that I need to pay and amount of R622. Its a damn transactional reversal...how is this possible that a massive Co. like this is unable to process something as simple as this....Either reverse the transaction or transfer it to my DSTV account!!</p> <p>I have sent stamped letters from FNB stating that the funds was paid into your Boxoffice account but nothing from your side....?????!!!!</p> <p>I have provided you with the official proof from FNB , given you the payment ref no and the amount???</p> <p>What else do you need????</p>