Still No Response or Solution to My Account Being ****ed Up By Your Agents!!!

This is my second review, and I'm yet again querying with regard to reference number #INC-***, which I still haven't gotten any feedback on!

I said in my previous review that I chatted to someone from DStv chats with regard to the reference number above. I wanted to upgrade my package from Compact to Premium, but she said the system was giving her an error and so she recommended that I cancel the Compact contract I was on. I agreed to the cancellation based on her advice but she still could not do the upgrade and then she said she will escalate further.

Since then, my services such as PVR, Showmax, and Disney+ were cut off and then I contacted another chat agent to reactivate those services. When he reactivated the PVR functions, it immediately cut off all the channels on both of my decoders. Both of them have been displaying e-16 errors and so all channels despite 100 are blocked even though payment was made and both of my decoders are active. I have contacted several DStv agents, rebooted many times, and done what they requested but they could not resolve the issues. I was advised to go to the DStv centre in PE, but the issue is still not resolved. The decoders I am having issues with are the Explora one with Smartcard Serial: *** and the HD decoder with Smartcard Serial: ***. Both show as active but the e-16 error won't go away.

I am very ****ed and angry that your USELESS *********** agents messed up my account and what's even more upsetting is that you have not even responded to my previous Hello peter review and I still haven't gotten any feedback for the reference number stated above! You people make me sick and disgusted! You expect me to pay big money every month but why am I not getting the services I paid for? Seriously **** YOU all man!!!!!!!!!