Still no response from Multichoice for their unfair and unauthorised deductions

Multichoice is debiting my money which they cannot explain why. I wrote a review and they rep**** and said "We are attending to the issue" without an action. Was this just to silence me? I cannot keep quite whereas you are taking my money which you are failing to tell me why. When i am going to be contacted and get this matter resolved? I cannot be silenced by an empty promise. *****ing daylight from the customers, this is unfair treatment to the customers...