Still no response from DSTV Multichoice
I uploaded my problems with multi choice here, received two notifications saying it had been seen and they would come back to me. Still no response Re the amounts they deducted by debit order with no breakdown.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Dec 2019, 10:13 Dear Frances,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Dec 2019, 10:13
Official
Dear Frances,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Dec 2019, 14:42Hi Frances,
As per our telephonic conversation, I have emailed you the statement via ***. We have also escalated your query and we are awaiting feedback.
Regards
Kagiso
As per our telephonic conversation, I have emailed you the statement via ***. We have also escalated your query and we are awaiting feedback.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply05 Dec 2019, 14:42
Official
Hi Frances,
As per our telephonic conversation, I have emailed you the statement via ***. We have also escalated your query and we are awaiting feedback.
Regards
Kagiso
As per our telephonic conversation, I have emailed you the statement via ***. We have also escalated your query and we are awaiting feedback.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Dec 2019, 12:17Hi Frances,
As per our telephonic conversation, your account had an outstanding amount of R1596.35 and this is because we were not debiting your holiday account. It is for this reason that we decided to credit your account with R1596.35.
You currently have a credit of R 1,690.69 and should you wish to reconnect your account, this credit will be used.
Regards
Kagiso
As per our telephonic conversation, your account had an outstanding amount of R1596.35 and this is because we were not debiting your holiday account. It is for this reason that we decided to credit your account with R1596.35.
You currently have a credit of R 1,690.69 and should you wish to reconnect your account, this credit will be used.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply06 Dec 2019, 12:17
Official
Hi Frances,
As per our telephonic conversation, your account had an outstanding amount of R1596.35 and this is because we were not debiting your holiday account. It is for this reason that we decided to credit your account with R1596.35.
You currently have a credit of R 1,690.69 and should you wish to reconnect your account, this credit will be used.
Regards
Kagiso
As per our telephonic conversation, your account had an outstanding amount of R1596.35 and this is because we were not debiting your holiday account. It is for this reason that we decided to credit your account with R1596.35.
You currently have a credit of R 1,690.69 and should you wish to reconnect your account, this credit will be used.
Regards
Kagiso
Best regards,