mB
michaela B

1 reviews | Active since Feb 2015

15 Feb 2018, 14:46

STILL NO RESPONSE

I have been fighting with dstv for over a month regarding explora price lock. Every agent I've spoken to has advised me that my query/complaint has been esescalated. It has been a month and no feedback. You still expect me to payget for a service that I cancelled numerous times WITHIN cooling off period and nothing has been resolve to date. I REFUSE!!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2018, 08:23
Official

Dear Michaela

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2018, 16:40
Official

Good day Michaela

Thank you for taking my call today.

I have requested for a call back from our Price Lock team. They should provide you with the feedback regarding your account.

Please do contact us if you require any further assistance.

Kind regards

Dinah

Best regards,