Still no resolve on my account!

Last week Tuesday I called the Dstv call centre to point out that my bank account was incorrectly debited of R2288. As yet I have had no call back or correction on my account. I have phoned daily and spoke to several call agents as well as 2 supervisors all promising a call back and that they can see I am due a credit. As yet not 1 single person has called me back as promised. I have several decoders listed on my account when I have only 1 in my possession and am only using one. I am also owed a credit for 1 week where I had no service. I would like for someone to actually take responsibility and PHONE me. I have spent an accumulated 2 hours on the phone back and forth with people. Surely your customers deserve service and especially a resolution when the error is yours!! I have short paid my rent because my budget allowed for 799. Not 2288!! Can someone please fix this immediately and stop passing the buck!? Last month Palesa in Social Media could see there was more than. 1 decoder on my name. So why wasn't this fixed early last month as promised. Spoken to: Mpho. Elisa. Eva. Jeremiah. Palesa. Dumaleng. Tsholofelo. Kimi. Rupert plus countless others. I want my money back!!