1 reviews | Active since Jul 2011
STILL NO RESOLUTION OR CALL!!!
In July 2023 I called in to DSTV to cancel my subscription. I gave more than a months' notice because I wanted it cancelled at the end of August only.
In July I also used your App and requested my subscription be cancelled at the end of August.
Today the 4th of October, R94 is debited from my account? I do not understand why? I cancelled my subscription.
I have emailed twice but received no reply?
Please can you help?
DStv (MultiChoice)'s reply: 08 Oct 2023, 11:08
Hi Marc, hope this email finds you well.
We apologize for the inconvenience you've faced regarding charges debited from your account after you cancelled your services in August.
After investigating your account, we identified that three insurance policies were not cancelled along with your other services.
To rectify this, we have forwarded your information to our insurance team, who will promptly contact you to assist with the cancellation process. This will ensure that you no longer incur monthly charges for these policies. You may contact them directly at *** for cancellation of the aforementioned policies.
Regards DStv: Hello Peter Team Private Reply
STILL NO CONTACT OR REPLY TO OUR EMAILS - NOTHING !!!!!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that your susbcription was on a 24 monoth contract.
A once of Cancellation Fee is charged when you cancell the services.
The account currently has an ousyading balance of R104.19 that still needs to be [aid to bring the account to a zero balance.
Payment details are as follows:
Bank: ABSA
Branch Code: 632005
Account Number ***
Beneficiary Name: Multichoice DStv Subs
Reference number: ***8
Kind regards,
DStv: Hello Peter Team
Best regards,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that your susbcription was on a 24 monoth contract.
A once of Cancellation Fee is charged when you cancell the services.
The account currently has an ousyading balance of R104.19 that still needs to be [aid to bring the account to a zero balance.
Payment details are as follows:
Bank: ABSA
Branch Code: 632005
Account Number ***
Beneficiary Name: Multichoice DStv Subs
Reference number: ***8
Kind regards,
DStv: Hello Peter Team
Best regards,