Still no resolution after 4 months of complaining and my arrears amount continues to grow

I dont even know where to start i am so tired of having to rehash this issue for the 100th time. since the 25th May i have been messed around given half information causing my arrears amount to increase because agents dont provide a full overview. then 2 months in a row my account was debited amounts of R25 and R35 due to a technical error and what happens the arrears amount increased again and again i was given half information. I've posted numerous updates on their facebook page i'm sent them numerous emails and all i hear is its been sent to a different department - I refuse to pay in the outstanding amount because I dont believe that i should because if it wasnt for the *********** agents assisting me I would not be in this situation now. I am going to use every platform to tell people about this **** and hopefully resolve this matter