Still no resolution

Alfred M: 15 Mar 2021, 11:13

Good morning

The above query is still not resolved to my satisfaction. The decoder was collected on the 10 Feb. But to date, no feedback about the debit order cancellation and credit on the previous debits. When i follow up, i'm always told that the query has been escalated and I would get feedback within 24 to 48 hours. Days went by without any feedback.

I don't understand what is so difficult about this query that nobody in the entire company cannot solve. This is bad service at its best. This has gone for months without a resolution. Since the delivery of the decoder, none of the promises have been kept by you. And no resolution from calls, Facebook messenger, Whatsapp, etc.

ID number *** Alfred Mboweni Email: ***