Still no reply after 2 weeks

Just to proof that Multichoice really doesn't care about the issues we as customers have and what they say they really don't mean. If you see my mail which was almost a month ago and then on the 4 of September they rep**** to say that they will call me soon. Today is the 16 September 2015 and I still have not got a reply or call from Multichoice. I think they again expecting me to call them and wait for another 13 minutes before somebody from Customer services answers my call to say ( How can I assist) the truth of the matter is they don't assist because they don't care about any of their customers. All they care about is the money that they get from you and you feedback means nothing. I prey that soon we get another competitor for them so that I can tell them the reason why I would love to move to another supplier.I really cant see how they as Multichoice can not care about our issues.