Still no refund from DSTV (Multichoice)

Two week down the line, I haven’t received my refund. Payment went off my account 3 times two weeks ago, I was told that a refund has been requested. Still no refund to date.

It’s so frustrating that it’s so easy for big companies like DSTV (Multichoice) to take your money within seconds, but when they have to refund you it takes more than weeks. I mean the money they took, it’s what I must survive on throughout the month. Two weeks down the line, I’ve been subjected to borrow money because someone is sitting comfortably with my money. I feel so abused.