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Cebile N
1 reviews | Active since Sept 2018
13 Sept 2018, 12:00
Still no refund even after submitting required documents
i have been waiting for days for my refund, even sent an email to the lady who assisted me last week but i still got no response. I am now considering moving to Netflix if I do not get my refund very soon.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Sept 2018, 15:41Dear Cebile Nkosi,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply13 Sept 2018, 15:41
Official
Dear Cebile Nkosi,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Cebile N's updateReviewer Update
14 Sept 2018, 08:40I do not have the slip as it got lost, but I do not understand why you require proof of payment when your own system captured the fact that I have paid R450 on 27/08/2018. Nevertheless, I already know what will be your next reply to the above so let us not waste each other's time... You can keep the refund and urge that you do not dare to try to contact me in future regarding any of your products (whether via email, telephone or SMS). This is the last time I want anything to do with Multichoice. Please note I will urge everyone I know to stop using DSTV Multichoice as the way you conduct business is appalling.
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Cebile N's update14 Sept 2018, 08:40
Reviewer Update
I do not have the slip as it got lost, but I do not understand why you require proof of payment when your own system captured the fact that I have paid R450 on 27/08/2018. Nevertheless, I already know what will be your next reply to the above so let us not waste each other's time... You can keep the refund and urge that you do not dare to try to contact me in future regarding any of your products (whether via email, telephone or SMS). This is the last time I want anything to do with Multichoice. Please note I will urge everyone I know to stop using DSTV Multichoice as the way you conduct business is appalling.