CSS
Carin S. Smit
1 reviews | Active since Dec 2019
16 Feb 2021, 11:51
Still no refund
I complained about DSTV’s poor service on HelloPeter a week ago. DSTV was very quick to respond and after correspondence up nd down, they said they’d refund me immediately providing I provided a copy of my ID and several other documents (like proof of payment and banking details). I comp**** immediately. A week later and NO REFUND has reached my account.
Was this all window-dressing for the sake of HelloPeter?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Feb 2021, 13:14Hi Carin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Feb 2021, 13:14
Official
Hi Carin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
CSS
Carin S. Smit's updateReviewer Update
16 Feb 2021, 14:59Why would it need to take any time at all? You claim you have the recordings of my conversations with several of your agents.
If I paid ONE DAY LATE, you were only too quick to block my service, but when I let you know I am self-employed and sick with COVID, you take your good time?
Why?
If I paid ONE DAY LATE, you were only too quick to block my service, but when I let you know I am self-employed and sick with COVID, you take your good time?
Why?
CSS
Carin S. Smit's update16 Feb 2021, 14:59
Reviewer Update
Why would it need to take any time at all? You claim you have the recordings of my conversations with several of your agents.
If I paid ONE DAY LATE, you were only too quick to block my service, but when I let you know I am self-employed and sick with COVID, you take your good time?
Why?
If I paid ONE DAY LATE, you were only too quick to block my service, but when I let you know I am self-employed and sick with COVID, you take your good time?
Why?