Still no refund as promised, disconnected!!!

Yesterday I tried to get through to DSTV to enquire about being disconnected from DSTV. I just could not get through to a customer service. Nowhere is the option to speak to anyone. Just a few voice prompt and bam, you are cut off. How do I get the opportunity to explain my problem???<br> <br> After complaint last week of double charges on my account, my service was cut off. I eventually got through on another line and ID number and spent 25 minutes on a very frustrating call. <br> <br> My ref number of a call made last week ***.<br> <br> Very unhappy consumer!