Still no refund and the movie doesnt play

I called and spoke to Shongile at 19:55 yesterday. First of all she sounded asleep and not interested in assisting. I called because I hired a movie on Boxoffice called pay back the funny but it dissapeared after being charged for it. Shongile then told us to reboot the explorer and call her back. I then asked her to call me back because the money im going to use to call back will cost me another R30 which ive been charged already for the movie. She refused to call back then we asked to speak to the manager in a very rude way she put me onhold for a long time when she realised we wont hang up she then got Kguntsi ot Kguitsi Im not sure about the spelling who said hes a superviser. He appologised and told us we will get the re-fund and an exstra R30 for the inconvenience caused and for us to rent another movie since the first movie dissapeared. Hw promised that this will be done in 10minutes, that was last night around 7pm till now there is no re- fund and the movie doesnt play.<br> <br> Is there someone who is willing to assist. I do have money avaiable to rent a movie but im afraid ill have the same problem and i will still not get any help from you... Maybe R30 is nothing to u?