Still no refund

On the 23rd November I made a payment of R299 while trying to sign up for DSTV stream, I did so on the DSTV website using the pay with card option, the amount went off but for some odd reason that payment wasn’t linked to my account, I confirmed with the bank and they said the amount was banked on the 26th November, I since contacted DSTV and sent through the statement reflecting the amount (there is no individual POP as it was paid using the pay with card option), I have sent through the statement and they said central office will get back to me, it’s been over a month now waiting, surely DSTV system or accounts department should be able to pick up the unallocated amount on the said date instead of just ignoring your clients like this, this is totally unacceptable, please refund the amount or add it on to my account ***, I had to pay again to be able to view since you guys were delaying with the R299 payment, please correct this, the previous ref number is ***6