JVDm
Juanita Van Der merwe
1 reviews | Active since Jul 2015
11 Mar 2016, 13:58
still no refund
I complained recently about multichoice DSTV and was advised by Dinah from Multichoice that my premium would be refunded, this was on the 21st February, I am too date still waiting. I sent an email to the email address supp**** by Dinah in her response to my first complaint on Tuesday and still have had no feedback. No one at all has contacted me from multichoise except for the response on 21st February<br> <br> This debit order was taken nearly a month ago - still waiting.<br> <br> PLease advise as I am really not sure what to do<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Mar 2016, 19:09Hello Sydmax,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your refund request to the Finance Dept, it will be accessible to you from Monday.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your refund request to the Finance Dept, it will be accessible to you from Monday.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply11 Mar 2016, 19:09
Official
Hello Sydmax,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your refund request to the Finance Dept, it will be accessible to you from Monday.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your refund request to the Finance Dept, it will be accessible to you from Monday.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,