MC
Michele C
1 reviews | Active since Jul 2014
13 Nov 2015, 13:58
Still no refund
I cancelled my DSTV In January 2014. Suddenly, in September 2015, my account was debited over R1000, although I have never reconnected my DSTv. When I called the call centre, I was told that I would be refunded within 30 days. It's been close on 60 days, and I still have not been given my money back. This is blatant theft, and I was never told who 'asked to reconnect my DSTV'.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Nov 2015, 09:44Hello M.Carroll,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2015, 09:44
Official
Hello M.Carroll,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,