STILL NO POSITIVE FEEDBACK FROM MULTICHOICE

This is my second report on Multichoice about the pathetic service I received. My account was unnecessarily debited on the 23 September with an amount of R191. Up until today, no refund, or email explaining what the hell is happening on their side. The call centre staff always answer with attitudes and you got to hold on for like half an hour until someone decides to take your call. Don't give me any touchpoint details cause I am sick and tired of calling your useless call centre. Does Multichoice even understand the meaning of CUSTOMER SERVICE. Can someone at Multichoice show me that they CARE about customers and not just taking off monies from our account. I am also sick and tired of listening to the apology and that they are experiencing high call volumes, well its not my fault. You should employ more productive people.