Still No Paid Up Letter!!!!!!!!!

So I received a call from Cleopatra from Multichoice today 2022/06/04 stating 'almost demanding' that I still owe R3832.42 and I NEED to pay it!!! Does Multichoice not understand how a credit report works? On all 4 it shows only R392.00 and that is what I paid my credit reports was requested on 2022/05/11 the reports are from Trànsunion, XDS, Experian and VCCB and ALL of them showing the exact same amount...I Demand my paid up letter ASAP Why is Multichoice ignoring the 4 reports that I have sent them together with the proof of payment. I will keep on writing reviews until I have my paid up letter!!!!