Still no internet but I have to pay-2nd Hello Peter complaint No solution

A week later after my Hello Peter complaint still no solution..I am stuck with a router than doesnt have data..It still says I have no internet services linked to my account ie My router is nowhere to be found on the multichoice system and under my Dstv..I am on streaming full time for tv...so no internet no tv..but Multiple choice has sent the monthly bill which I need to pay for something I am not using