Still no improvement

I wrote a complaint on 4 December about my service that is cut off several times per month, and then i am charged for the reconnection every time. This happens AFTER I HAVE MADE PAYMENT IN FULL FOR THAT MONTH!!!<br> <br> IT IS NOW 10 DAYS SINCE I COMPLAINED ABOUT THIS, 11 DAYS SINCE I PAID FOR DECEMBER IN FULL, AND MY CONNECTION WAS CUT OFF TWICE ALREADY!!!<br> <br> I AM SO FRUSTRATED, AND I DON'T KNOW WHAT TO DO TO GET THIS ISSUE FIXED. MULTICHOICE TOLD ME THAT THEY WOULD GET BACK TO ME WITHIN 24 HOURS, I AM STILL WAITING!!!<br> CALLING THE CALL CENTRE MAKES NOOOOO DIFFERENCE, AND I AM STILL CHARGED FOR EACH RECONNECTION THEY DO IN ERROR!!! !!!