LJ
Lourens J

1 reviews | Active since Sept 2016

20 Sept 2016, 11:00

Still no help from dstv

<p>I have posted on hellopieter and the first time a Rupert Paulsen asked me to sent him a proof of payment wich i did. Then next thing i know dstv stopped my services again. So i posted on hellopieter again, this time mnr Paulsen just tells me i owe them money but does not talk about the proof of payment i sent him nor did i recieve a statement that shows that payment. Now yet again my services has been stopped with a code E16-4. Yet still no response on the proof of payment or how it is posible that i am behind when i pay more than i have to. </p> <p>I sencerly hope this time it gets sorted out because it is imbaracing in front of my friends and family </p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Sept 2016, 11:19
Official

Dear Lourens De Jongh

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

LJ
Lourens J's update20 Sept 2016, 12:58
Reviewer Update

My service has been reconnected, however i still need proof that my account has been fixed aswell or this will keep happening

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Sept 2016, 10:27
Official

Good day Mr Lourens De Jongh

We confirm that your payment of R600.00 is reflecting on your account. Your service is currently active on the DStv Extra Package and the billing on your account adjusted accordingly.

Please be advised that the payment received on the 26 August 2016 was not sufficient to cover your subscription till your next payment date on the 4 October 2016.

Your account is currently reflecting a debit amount of R272.00. This amount is to cover your subscription for period 20 September 2016 to 4 October 2016.

Should you require any additional assistance, please do not hesitate to contact us.

Kind regards

Rupert

Best regards,

LJ
Lourens J's update21 Sept 2016, 15:44
Reviewer Update

I still need conformation that July's payment of R600 is on my statement wich i sent you a proof of payment for