IR
Isabel R
1 reviews | Active since Jun 2012
17 Jun 2020, 14:38
Still no feedback from Multichoice!!!!!
I am still waiting for their feedback, after numerous requests, not even any feedback after Hellopeters' review. Ref no. ***-i391. I just cannot believe this.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
17 Jun 2020, 15:30Hi Isabel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Jun 2020, 15:30
Official
Hi Isabel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Jun 2020, 11:24Dear Isabel,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we have reversed the charge for the period 2020-04-02 to 2020-05-01 and wish to apologise for the delay in getting this matter resolved. Please be assured that this matter has been escalated to management in relation to the service that you've from all consultants involved.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we have reversed the charge for the period 2020-04-02 to 2020-05-01 and wish to apologise for the delay in getting this matter resolved. Please be assured that this matter has been escalated to management in relation to the service that you've from all consultants involved.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jun 2020, 11:24
Official
Dear Isabel,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we have reversed the charge for the period 2020-04-02 to 2020-05-01 and wish to apologise for the delay in getting this matter resolved. Please be assured that this matter has been escalated to management in relation to the service that you've from all consultants involved.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we have reversed the charge for the period 2020-04-02 to 2020-05-01 and wish to apologise for the delay in getting this matter resolved. Please be assured that this matter has been escalated to management in relation to the service that you've from all consultants involved.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
IR
Isabel R's updateReviewer Update
18 Jun 2020, 15:47I have just contacted Dstv Wasilla Ref no ***-i401 was on my cell for 45min and guess who has to pay for the call. You said in your answer you credited me for May, but you deducted a premium from my account for May as well. You owe me a full months dstv subscription of R275 as I explained to many times I could not get hold of any one during lockdown in April. Why should I pay for a full months Dstv if you was forced to stay in PE in lockdown until the 6th May.
Please will you get your act together and sort out this matter PLEASE!!!!!
Please will you get your act together and sort out this matter PLEASE!!!!!
IR
Isabel R's update18 Jun 2020, 15:47
Reviewer Update
I have just contacted Dstv Wasilla Ref no ***-i401 was on my cell for 45min and guess who has to pay for the call. You said in your answer you credited me for May, but you deducted a premium from my account for May as well. You owe me a full months dstv subscription of R275 as I explained to many times I could not get hold of any one during lockdown in April. Why should I pay for a full months Dstv if you was forced to stay in PE in lockdown until the 6th May.
Please will you get your act together and sort out this matter PLEASE!!!!!
Please will you get your act together and sort out this matter PLEASE!!!!!
DStv (MultiChoice)'s replyOfficial
27 Jun 2020, 09:34Dear Isabel,
Kindly note, as per telecom, you advised that you requested a disconnection for the month of April, 2 April to 1 May to be exact. A stated above, we reversed the charges for this.
Please remember that the DStv subscription is paid in advance, so the debit order that was paid went off on the 2 May was for the period 2 May - 1 June.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Kindly note, as per telecom, you advised that you requested a disconnection for the month of April, 2 April to 1 May to be exact. A stated above, we reversed the charges for this.
Please remember that the DStv subscription is paid in advance, so the debit order that was paid went off on the 2 May was for the period 2 May - 1 June.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jun 2020, 09:34
Official
Dear Isabel,
Kindly note, as per telecom, you advised that you requested a disconnection for the month of April, 2 April to 1 May to be exact. A stated above, we reversed the charges for this.
Please remember that the DStv subscription is paid in advance, so the debit order that was paid went off on the 2 May was for the period 2 May - 1 June.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Kindly note, as per telecom, you advised that you requested a disconnection for the month of April, 2 April to 1 May to be exact. A stated above, we reversed the charges for this.
Please remember that the DStv subscription is paid in advance, so the debit order that was paid went off on the 2 May was for the period 2 May - 1 June.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,