WC
Wendy C
1 reviews | Active since Aug 2020
06 Oct 2020, 10:34
Still no feedback from dstv
Since I last put a review up about Dstv, someone contacted me immediately. I spoke to a lady who assured me That she will look into my situation. Since I have had no feedback from her. Not sure if they tried to get hold of me but no voicemail or SMS to say that the tried to reach me.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Oct 2020, 10:59Hi Wendy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Oct 2020, 10:59
Official
Hi Wendy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Oct 2020, 13:03Hi Wendy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that I have escalated the PriceLock billing to the PriceLock department and also note that I will reverse the R100.00 charges from February till to date regarding your extraview not working since then.
I have also advised you to bring in the decoder for testing, as it could not pass the scanning mode.
I will provide feedback within 24 hours.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that I have escalated the PriceLock billing to the PriceLock department and also note that I will reverse the R100.00 charges from February till to date regarding your extraview not working since then.
I have also advised you to bring in the decoder for testing, as it could not pass the scanning mode.
I will provide feedback within 24 hours.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Oct 2020, 13:03
Official
Hi Wendy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that I have escalated the PriceLock billing to the PriceLock department and also note that I will reverse the R100.00 charges from February till to date regarding your extraview not working since then.
I have also advised you to bring in the decoder for testing, as it could not pass the scanning mode.
I will provide feedback within 24 hours.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that I have escalated the PriceLock billing to the PriceLock department and also note that I will reverse the R100.00 charges from February till to date regarding your extraview not working since then.
I have also advised you to bring in the decoder for testing, as it could not pass the scanning mode.
I will provide feedback within 24 hours.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Oct 2020, 17:41Hi Wendy,
Kindly note that we tried contact you on your mobile number 084*****29 with a *** and could not get hold of you. However I left a voice message.
Please note that I have credited your DStv account with an amount of R849.35, as the walk in centre confirmed that the decoder was faulty. Also note that I have not received any feedback from the PriceLock department regarding the amount being debited monthly.
I have re-escalated and will provide feedback as soon as i get it from them.
Kind Regards,
DStv: Hello Peter team
Kindly note that we tried contact you on your mobile number 084*****29 with a *** and could not get hold of you. However I left a voice message.
Please note that I have credited your DStv account with an amount of R849.35, as the walk in centre confirmed that the decoder was faulty. Also note that I have not received any feedback from the PriceLock department regarding the amount being debited monthly.
I have re-escalated and will provide feedback as soon as i get it from them.
Kind Regards,
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s reply13 Oct 2020, 17:41
Official
Hi Wendy,
Kindly note that we tried contact you on your mobile number 084*****29 with a *** and could not get hold of you. However I left a voice message.
Please note that I have credited your DStv account with an amount of R849.35, as the walk in centre confirmed that the decoder was faulty. Also note that I have not received any feedback from the PriceLock department regarding the amount being debited monthly.
I have re-escalated and will provide feedback as soon as i get it from them.
Kind Regards,
DStv: Hello Peter team
Kindly note that we tried contact you on your mobile number 084*****29 with a *** and could not get hold of you. However I left a voice message.
Please note that I have credited your DStv account with an amount of R849.35, as the walk in centre confirmed that the decoder was faulty. Also note that I have not received any feedback from the PriceLock department regarding the amount being debited monthly.
I have re-escalated and will provide feedback as soon as i get it from them.
Kind Regards,
DStv: Hello Peter team
Best regards,