STILL NO FEEDBACK FROM AUGUST!!!

After posting a complaint on Hellopeter on Thursday the 03rd September 2015 I am still waiting for feedback. <br> <br> http://hellopeter.com/multichoice/complaints/request-to-cancel-dcc-insurance-and-not-done-***<br> <br> I received an Auto response on Friday the 04th September 2015 that there is a delay and they will get back to me. 5 days later no feedback. Since August the 28th I have requested for a senior to contact me and there is still no call at all. <br> <br> I am gatvol with their lack of customer service and I am taking this matter to the insurance ombudsman