JN
Janine N
1 reviews | Active since Oct 2019
08 Mar 2021, 07:26
Still no feedback after hellopeter complaint
Still waiting for refund and solution after i laid my last complaint on hellopeter, the guy promised to get back to me the same day after i explained to him why they take more than allowed on my debit order, for many many months again. Now i am fed up, i want my total refund today still, plus free dstv for both accounts for at least 2 months, as this has been an ongoing battle and stress for more than a year now!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Mar 2021, 07:33Hi Janine N,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Mar 2021, 07:33
Official
Hi Janine N,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Mar 2021, 14:48Hi Janine,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have made sure that the additional Showmax subscription has been cancelled. I also credit the accounts and processed refunds pending central finance approval.
I set your refund request approval as a urgent so that you may receive the funds latest date 11 March 2021.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have made sure that the additional Showmax subscription has been cancelled. I also credit the accounts and processed refunds pending central finance approval.
I set your refund request approval as a urgent so that you may receive the funds latest date 11 March 2021.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Mar 2021, 14:48
Official
Hi Janine,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have made sure that the additional Showmax subscription has been cancelled. I also credit the accounts and processed refunds pending central finance approval.
I set your refund request approval as a urgent so that you may receive the funds latest date 11 March 2021.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have made sure that the additional Showmax subscription has been cancelled. I also credit the accounts and processed refunds pending central finance approval.
I set your refund request approval as a urgent so that you may receive the funds latest date 11 March 2021.
Kind Regards,
DStv: Hello Peter Team
Best regards,