MH
Marisa H

1 reviews | Active since Nov 2010

22 Sept 2016, 09:34

STILL NO FEEDBACK!!

<p>After posting the first review of poor service and no feed back from DStv i received an e-mail stating that they are busy resovling my case, i have since then not received any feedback yet again. I then phoned in to speak to a Teamleader (this is now the person suppose to be the example for the ather consultants) Luvuyo Mtimkulu. He did phone me back on my cellphone and i missed the One call that they actually returned due to being busy on the phone. I then phoned back to the call centre to return his call, but as always they can't transfer the call and have no direct lines, so then they send an email to that person to call back. I have not received that call back, i have also send him e-mails myself asking him to return my call, it is now the 3rd day waiting for the call to be returned to find out about the progress om my case and i am now fedup, so now i am going to the ombudsman.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Sept 2016, 09:45
Official

Dear Marisa

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team