STILL no feedbac****???????? DOES ANYONE TAKE ACCOUNTABILITY?????

<p>Firstly - Dinah, my my name is NOT Carla. </p> <p>Secondly - the frustration keeps building with you people NOT ONE CALL from you to explain what is happening here!!!!????</p> <p>Thirdly - do you allow your staff to make empty promises????? Andile 12:00 Monday was 4 and a half days ago...WHERE THE HELL IS MY CALL??????</p> <p>----------------------------------</p> <p>Andile called me last week about my billing issue and was advised by him that he will escalate the query and call me back on Monday - GUESS WHAT - Monday came and Monday went and not one call from DSTV.</p> <p> </p> <p>Not one person at DSTV understands what CUSTOMER SERVICE is nor does anyone give a damn. DSTV is beyond pathetic there is no word that can describe how utterly useless they can be!!!! </p> <p> </p> <p>Not only did their ******* system not auto correct the billing once my previous payment plan ended but it also didnt automatically update the system to reflect the plan ended - which caused more frustartion when trying to get my new decoder connected - but hey DSTV couldn't careless!!! You quick to incorrectly debit me in your favour but slow to react when the CUSTOMER requires CUSTOMER SERVICE...did you perhaps forget that, that is the industry you are in!???</p> <p> </p> <p>I want the credit on my account corrected and reflected TODAY I'm not interested in your BULL**** excuses or LIES about calling me back. SOMEONE who is competent enough to deal with this query and resolve it TODAY who has a high level of experience with CUSTOMER SERVICE needs to call me about this!</p> <p> </p> <p>EVERY SINGLE TIME I needed something resolved I have HAD to log a HelloPeter review as this is the ONLY time you tend to react.</p> <p> </p> <p>I will be logging this with the Customer Service Ombudsman, dealing with your call centre or even an escalated queries consultant (ANDILE) proves to be one in the same - they both dont know what the hell is going on!</p>