Still no decoder despite paying for it 3 weeks ago

Despite a call centre agent responding to my initial review after 3 weeks after purchasing a new decoder, remote and Card, I still await delivery. No phone calls, generic emails of escalation and constant re-escalations of my order query to various departments, I still stand at square one with almost R4000 gone. Even given DSTV the option to refund me there is no response. Before I contact the Ombudsman I just now for the last time capture my details:

Order number ***8

Delivery address:

39 Fairview Complex 50 Sanlam Street Lynnwood Manor Pretoria East