Still no contact made after initial complaint

Item: DStv (MultiChoice)
Rating: 2
Author: David M

Wanted to comment on existing complaint. After 10 days no feedback. With duplicate deduction. Money paid into account with info provided by Multichoice. At what point do we start talking about ***** on top of the lack of service.<br> <br> It's clear customers are not important to multichoice.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

14 Sept 2015, 14:46

Hello dlmeiring,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply14 Sept 2015, 14:46

Official