Still No Connection

I downgraded to easy view on 29/11 and got request to pay R115.00 of which i paid, Still channels were not opened, send my query to twitter and i got rep**** that all is sorted i just need to restart, Still nothing on tv. this afternoon i called customer service to ask for help. I spoke to Thabile ( not sure as she was refusing to give me name) she kept putting me on hold and saying she understand my fustration ( am sure on this time she was hoping that i will hung up. till to this moment no help i got from this lady and DSTV customer line. And i asked for ref LOL, she give me my card number.