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MH
Melanie H

1 reviews | Active since Feb 2011

06 Jan 2018, 08:52

Still no answer from Multichoice

After I wrote a review how Multichoice owes me money, I received a reply back from them saying they will be in contact, guess What........haven't heard from them, they are sitting with my money and it is quite a bit and refusing to give it back , is that not theft?????Multichoice I want my money that is owed to me !!!!!

0
Replies (9)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jan 2018, 07:30
Official

Dear Melanie

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jan 2018, 13:50
Official

Good day Melanie

We will gladly process your request for a refund.

Please send us the proof of payment from July 2015 for all the payments made into your DStv account to date. This information must be emailed to *** for assistance. We also need your identity copy and the latest bank statement.

Once this information is received, it will be forwarded to the finance team.

Kind regards

Dinah

Best regards,

MH
Melanie H's update08 Jan 2018, 15:46
Reviewer Update
Hi there All this info was sent on the 15 December 2017 - and I was told that all had been received and accepted ??????????? why do I have to do it again?
MH
Melanie H's update08 Jan 2018, 15:55
Reviewer Update
I have now sent ALL the info again
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Jan 2018, 10:49
Official

Good day Melanie

Thank you for sending the required information.

Please be informed that the refund is captured pending approval from the finance admin team.

Feedback will be communicated as soon as received.

Kind regards

Dinah

Best regards,

MH
Melanie H's update09 Jan 2018, 11:12
Reviewer Update
This reply was.given to me on the 15 December as Well, that finance has captured the payment, so I will appreciate if you can tell me when the REFUND will take place
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jan 2018, 11:46
Official

Good day Melanie

Please be informed that the refund has been rejected due to insufficient information.

The finance team requested that you provide the bank statement reflecting dates from 01 January 2017 to date. Kindly send the required information to ***.

Kind regards

Dinah

Best regards,

MH
Melanie H's update10 Jan 2018, 12:06
Reviewer Update
What bank statements do they want.....and like I explained the very first time.....WHO is going to pay for the request of the bank statements???????that is why DSTV requested that I send the proofs which I Did!!!!!!my account is in credit with you guys so you have received the payments!!!!!
MH
Melanie H's update11 Jan 2018, 17:29
Reviewer Update
Please can u let me know what is going On????????