MH
Mumina H
1 reviews | Active since Jul 2011
06 Oct 2015, 17:14
STILL NO ACTION ON COMPLAINTS LOGGED
This will be my second complaint about Multichoice services and lack of interest in their customer complaints in the past 10 days. After writing my initial complaint on the 26th Sept titled Constant Negligence in Billing, I have still not received any help or contact, even after I gave feedback as well. This display of negligence and disregard has gone on for the past few months already and I have provided sufficient tracking information for all the numerous parties I have contacted to help me, But nothing!<br> What do I need to do for Multichoice to rectify their mistakes? I'm so sick of being billed incorrectly and following up like this.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Oct 2015, 17:43Hello Mumina,
We would like to take this opportunity and apologise for the delayed response and your inconvenience.
Our records indicate that your DStv account was manually adjusted and feedback was sent to your personal email address (***) on the 09 October 2015 by our consultant.
We confirm that your DStv account currently reflects a credit balance. Please refer to your personal email address for a detailed response regarding your query.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We would like to take this opportunity and apologise for the delayed response and your inconvenience.
Our records indicate that your DStv account was manually adjusted and feedback was sent to your personal email address (***) on the 09 October 2015 by our consultant.
We confirm that your DStv account currently reflects a credit balance. Please refer to your personal email address for a detailed response regarding your query.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply17 Oct 2015, 17:43
Official
Hello Mumina,
We would like to take this opportunity and apologise for the delayed response and your inconvenience.
Our records indicate that your DStv account was manually adjusted and feedback was sent to your personal email address (***) on the 09 October 2015 by our consultant.
We confirm that your DStv account currently reflects a credit balance. Please refer to your personal email address for a detailed response regarding your query.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We would like to take this opportunity and apologise for the delayed response and your inconvenience.
Our records indicate that your DStv account was manually adjusted and feedback was sent to your personal email address (***) on the 09 October 2015 by our consultant.
We confirm that your DStv account currently reflects a credit balance. Please refer to your personal email address for a detailed response regarding your query.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah