STILL MESSING UP MY SERVICE

I just last week logged a complaint on here re my DSTV and the service provided by multichoice. Only now, a whole week later got some generic watered down apology, no explanation as to why it happened. But since then I have spent over 2 hrs on the phone with various call centre agents, at my own cost, trying to figure this mess out. Seems my debitorder did not go through because multichoice for some reason cancelled it. Never informed me, also never notified me that my service will be disconnected, just disconnected some of the functionality. Speaking to various call centre agents none of them could see this and we rebooted and reset settings till I was blue in the face. Will Multichouice refund me all the airtime? Time wasted? Programs lost? Eeventually spoke to a very competent lady called Leela, very helpful and thorough. Sorted me out, reconnected me etc. Arrangement was that they will double debit me at the end of the month.That was last week Thursday. Last night I switch on the TV just to get a msg saying my service has been suspended due to non-payment. How many more times must I phone in to get this sorted out when in fact it is actually YOURE mistake, you admitted as much