Still hasn't sorted out our dstv account

I complained about the DPP department on Saturday the 14th of March, dstv still hasn't sorted out our statements!!! I am disgusted by their service. Our dstv was cut off on Monday the 16th of March when we paid our account cash Saturday the 14th. I had to again for the 100th time phone multichoice and eventually someone put it back on for us. This morning it was cut off again, why?? Why is multichoice switching off our dstv WHEN WE HAVE PAID! And we are still paying for our explora which we never received!! Multichoice and the DPP department are pathetic and a disgrace, I just hope someone can help us but that's also too much to ask. They also never respond to your emails so how are you as a subscriber supposed to get hold of them???