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elizma H
1 reviews | Active since Nov 2011
20 Oct 2016, 10:49
Still got no answer
<p>I wrote a review on this matter on the 17th October. And still no phone call or answer from dstv. I did get a amail from them but 3 days later still my 3rd decoder is not connected and i am at my wits end. What the heck is going on with dstv. Besides all the repeats not a whole lot more. Nobody have contacted me qith an explanation why i have to fork out all this money for an insurance claim via multichoice. Yip an multichoice claim costing me me R2200 so far. Just because they dont repair pvr dual view any more and i had to get an explora. Such bs. Think they need competition. Life is to good for these guys</p>
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Oct 2016, 10:59Dear Elizma
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply20 Oct 2016, 10:59
Official
Dear Elizma
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Oct 2016, 13:11Good day Elizma
Thank you for taking your time to contact us.
As previously advised, the insurance only covers the decoder provided its faulty. Hence your decoder was swapped for an Explora. We no longer repair these devices and don't have the parts in the market anymore.
Please note that the swap will exclude the installation, this means the account holder will have get an accredited DStv installer at their cost.
We regret to hear that this was not brought into your attention. If possible, you may contact our insurance team on *** for more information regarding insurance claims.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply20 Oct 2016, 13:11
Official
Good day Elizma
Thank you for taking your time to contact us.
As previously advised, the insurance only covers the decoder provided its faulty. Hence your decoder was swapped for an Explora. We no longer repair these devices and don't have the parts in the market anymore.
Please note that the swap will exclude the installation, this means the account holder will have get an accredited DStv installer at their cost.
We regret to hear that this was not brought into your attention. If possible, you may contact our insurance team on *** for more information regarding insurance claims.
Best regards
Dinah
Best regards,