still get switche off 2 times a week

I phoned on the 24th of October for an incorrect bill for there automated system suspended my services. They escalated the matter and since then my services keep on being suspended 2 or 3 times a week, I have spoken to several team leaders at least 4 and they all tell me they will sort it out to no avail. If I get cut off they dont call back although they are able to according to the team leaders.

This is just pathetic service.....you gave me a refund 2 years ago and your system dont know how to handle it and every time you charge me a reconnection fee ! Well I dont know anymore... maybe uncapped fibre and ending you rservices is the way to go..........