Still falling to allocate to my payment!!!!

Item: DStv (MultiChoice)
Rating: 1
Author: venice C

Good evening

You have recieved my payment. It was made in the 15th August. To my knowledge if I paid my account before the 30th of August I would qualify for a discount.

My account had enough money in for the scheduled debit order of R385 anyway just incase you guys felt that I don't qualify for it.

With your acknowledgement if recieving my laynebt and proof of payment you still wanted to debit my account with R857.59

How do you explain that? The debit order bounced and therefore cost me extra money.

What are you going to do about this?

Frustrated beyond words.

VENICE Carlinsky. ********** 3

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

13 Sept 2017, 10:49

Dear Venice

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply13 Sept 2017, 10:49

Official

Dear Venice

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

venice C's updateReviewer Update

13 Sept 2017, 13:30

Delayed allocation that was your mistake not mine. But let the public pay for your incompetence

venice C's update13 Sept 2017, 13:30

Reviewer Update

Delayed allocation that was your mistake not mine. But let the public pay for your incompetence

venice C's updateReviewer Update

13 Sept 2017, 13:41

Payment was made before the 15th! YOU FAILED TO ALLOCATE THE PAYMENT. Why don't I(the one who did make payment before the 30th August) qualify for the discount. You still havnt told me what I must do now. Paying via EFT so will I again be given a million dramatic miscommunication.

venice C's update13 Sept 2017, 13:41

Reviewer Update