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venice C

1 reviews | Active since May 2011

08 Sept 2017, 03:39

Still failing to allocate payment to my account

Good Day

This is is the umpteenth time that I have I have tried to reach out to you! I've sent you proof of payment over and over and again! I get one shut up response and then I send you all my stuff AGAIN!! And bam YOU go quiet and suspend my account again!

This is but one of the responses where you acknowledge that my payment reflects but just the wrong person. To which I responded with my correct information " Notification

Enquiry Reference Number: **********

Dear Sir / Madam

Thank you for your email.

We confirm that payment amount of R385.00 is reflecting on Mr E Funzamo account. Please confirm if the payment is allocated to the correct account holder.

Further to the above, there is no e-mail address listed on your account. Kindly advise should you wish that we update accordingly.

Awaiting your response.

Kind regards Keabetswe Mokwena"

Are y'all really not smart enough to rectify a mistake? ?

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Sept 2017, 08:22
Official

Dear Venice

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

vC
venice C's update12 Sept 2017, 21:46
Reviewer Update
Good evening You have recieved my payment. It was made in the 15th August. To my knowledge if I paid my account before the 30th of August I would qualify for a discount. My account had enough money in for the scheduled debit order of R385 anyway just incase you guys felt that I don't qualify for it. With your acknowledgement if recieving my laynebt and proof of payment you still wanted to debit my account with R857.59 How do you explain that? The debit order bounced and therefore cost me extra money. What are you going to do about this? Frustrated beyond words. VENICE Carlinsky.