CS
Claudia S

1 reviews | Active since Mar 2011

07 Dec 2015, 15:06

Still Exploiting People. Biggest ***** Ever

I was issued with a settlement letter.<br> I was led to believe that my current setup with the Explora, SD Decoder and SMART LNB would give me the same functionality as my PVR that has now been discontinued. <br> PVR had a dual view function meaning you could watch 2 different channels on 2 different TVs. But it also meant you could record from both TVs, you could watch box office on both TVs, you could watch catch up on both TVs.<br> So now after the installation and everything had been done it is finally brought to my attention that only TV1 retains the above mentioned functions. TV2 can't do anything. Now I have to acquire another PVR to get that functionality. This is beyond unfair. Can I please have my PVR back? You can keep your Explora. This is wrong and you know it.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Dec 2015, 07:52
Official
Hello Claudstig,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,