Still disappointed by DStv mediocrity service (Unresolved issue for 2 months)

Good day,

DStv you have outdone yourself. Why do you keep lying to customers about your faulty routers. I have been complaining about it since the middle of February. Today I used my hard earned money to visit your Randburg office, still the consultant ****, she said the router will be working in 3 hours time.Wow, guess what, the same BS is still perpetuating. Why are your staff so ***********, do you reckon your business will be sustainable by lying to consumers. Why hire people who can't resolve issues, the only vocabulary they know is escalating each & every problem. By the same token you expect me to pay for services that you are unable to render. Every time I call to cancel, I'm promised that, no don't worry, we will call you to fix the problem. I'm disgusted, annoyed, frustrated & more so regret the day I signed up for this BS service.