Still disappointed and hopeless A

Still not satisfied with the treatment from multichoice I have been taken to pillar to post they will reply to this by calling but these no point cause they will say they looking into my case and nothing will happen afterwards I have already spoken to Mr Naidoo and guy named Andile and still they still looking for what I don't know cause now I couldn't pay the debit order cause I means I'm continuing with the contract I don't want and I did not sign up for why is it so hard to resent the contract I agreed on cause they always say all calls are recorded why can't I get that and for them to get that agreement of me and them taking this 18months contract and now my TV it's blank cause I didn't pay that debit order all I want from them its to cancel the debit order its that so hard cause everything can be terminated if they can't find the agreement recording between us about this agreement I'm making things easier now I don't need another contract I just wanna pay my dish at the nearest stores and pay for what I need not what they need me to pay please I hear me out I need watch TV it's been days since from the 8th I haven't watched TV because of the debit order I want why is it so hard to hear me out that I don't need that contract no need to investigate.