1 reviews | Active since Jun 2009
Still debiting my account despite transfer
DSTV/Multichoice is still debiting my account despite transfer being completed and submitted in November 2015!!!!<br> <br> Enquiry Reference Number:<br> <br> Thank you for your e-mail<br> <br> Banking details were amended as per your request for ***xt ,debit order will collect after verification process<br> <br> Kindly note that as per Multichoice calendar we do not have the 30th 31st and the 1st currently debit order is collecting on the 28th confirm if you wish to change invoice date.<br> <br> <br> To use any of the self-service functionality we currently offer, please log onto [URL Removed] and register with us. You can view your active subscription products, reset your decoder, view your balance and pay your account online.<br> <br> Kind regards<br> Thokozile Sibanda <br> <br>
We have tried to contact you to assist with your billing problem without any success.
According to our records the banking details reflecting on your account is from a First nation Bank account.
Should this information be incorrect, please advise us by return mail at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We have tried to contact you to assist with your billing problem without any success.
According to our records the banking details reflecting on your account is from a First nation Bank account.
Should this information be incorrect, please advise us by return mail at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert