Still being debited for cancelled account

My DSTV was cancelled in sept 2013. the decoder care was not cancelled at that point due to incompetence of the call centre staff. A case was opened in begining 2014 (Case ***). This was completed and refund was provided 18 Feb 2014.<br> <br> I have however found that the decoder care has still not been cancelled after this case.<br> <br> Please ensure that the instruction provided in the original call is completed and all debits from 1 mar 2014 until current, to be refunded. this is a clear breach of the Consumer Protection Act.