Still being billed for cancelled services

Hi,<br> <br> I have terminated all my Multichoice / DSTV services on the 9th December 2015 by calling the call centre. The signal was suspended and my decoded showed an error message. To my knowledge all services were now terminated and I disconnected my decoder.<br> <br> A week ago while reviewing my bank statement, I noticed that I am still paying Multichoice. I was able to log into my DSTV web account and noticed that my explorer decoder was reconnected on the 9th December and I have been paying ever since. <br> <br> During the last week I made 3x calls to the call center and logged 2x queries with the DSTV website. Nobody is disputing the facts, but no response or confirmation was received.<br> <br> An urgent refund from December 2015 to April 2016 is required.<br> <br> Regards<br> Hendrik<br> <br> <br> <br>